Shipping policy
Shipping Policy
Fair, Transparent, and Designed with Care
At Silver Swallow Mercantile, we believe your shopping experience should feel as thoughtful and stress-free as the products we create. That’s why we’ve designed a fair, shared shipping model — one that keeps costs reasonable for you and sustainable for our small business.
Our handcrafted items are made and packaged with care in Middleburg, Virginia, and shipped nationwide with reliable carriers like USPS and UPS Ground.
How Our Fair Shipping Split Works
Shipping costs are based on total package weight and split between you and us. As your order grows, your shipping cost decreases — and once your order reaches 35 lbs or more, shipping is free.
| Order Weight | Customer Shipping Cost | Who Covers the Rest |
|---|---|---|
| 0 – 1.99 lbs | $4.95 flat | Silver Swallow covers the difference |
| 2 – 4.99 lbs | $5.95 flat | Silver Swallow covers the difference |
| 5 – 9.99 lbs | $6.95 flat | Silver Swallow covers the difference |
| 10 – 34.99 lbs | $8.95 flat | Silver Swallow covers the difference |
| 35 lbs and over | FREE SHIPPING | We cover it all |
This system keeps your checkout simple while ensuring your products arrive safely and affordably.
Processing Time
Most orders are hand-packed and shipped within 3–5 business days. During high-volume seasons or custom projects (like party favors or gift baskets), processing may take a bit longer — but we’ll always keep you updated.
Local Pickup & Delivery
If you’re local to Middleburg or the surrounding areas, we’re happy to arrange free local pickup or delivery when possible. Simply choose this option at checkout or reach out to us directly before placing your order.
Shipping Methods & Tracking
All packages include tracking information. Once your order ships, you’ll receive an email with a tracking link so you can follow its journey right to your door.
Damaged or Lost Packages
If your package arrives damaged or doesn’t make it to you, please contact us right away. We’ll work with the carrier to resolve the issue and make it right.
Returns & Exchanges
Due to the handmade and personal nature of our products, we typically cannot accept returns. However, if something arrives damaged or not as expected, please reach out — we want you to be completely happy with your purchase.
A Note of Gratitude
Thank you for supporting a small, women-owned business where every product is made by hand, with purpose and care. By sharing the cost of shipping, you’re helping us continue creating small-batch self-care goods that bring warmth, beauty, and calm into your home.